Shipping policy
Shipping Schedule
Our service operates on a shipping-based transaction model.
Orders will be shipped within 10 business days after your order is received.
Products are shipped using the shipping method selected by the customer at checkout.
Please note that while customers can choose the shipping method, the carrier is designated by the Company and cannot be selected.
Once your order has been shipped, you will receive a shipping notification email containing the tracking number.
Shipping Carrier and Method
- The Company delivers products through reliable shipping carriers. The choice of carrier and method is determined by the Company, and changes cannot be made by the customer.
- Details of the shipping carrier and method can be confirmed through the tracking number provided in the shipping notification.
- Shipments are made in accordance with the regulations set by the selected shipping carrier.
Delivery Date and Arrival Date Requests
- The Company adheres to its internally designated shipping schedule and method; therefore, customers cannot specify delivery or arrival dates.
Delays in Shipping
Shipping delays may occur for the following reasons:
- Impact of weather or natural disasters.
- Delays in customs clearance (for international shipments).
- Circumstances affecting the shipping carrier.
- Other reasons beyond the Company’s control.
In the event of a delay, we will notify you promptly and provide tracking information to keep you informed.
Damaged or Lost Shipments
- If a product is damaged or lost during shipping, the Company will investigate the situation and arrange for a replacement if necessary.
- If there is visible damage to the product upon delivery, please report it to the carrier immediately and contact the Company without delay.
- If the shipment cannot be tracked or is confirmed as lost, please contact our customer support for further investigation and resolution.
Import Duties and Taxes
For international shipments, customs duties or taxes may be imposed. These costs are the responsibility of the purchaser. We recommend confirming import regulations in your destination country in advance. For more details, please refer to [Customs and Tax Information].
Missed Deliveries and Redelivery
- If you are not available at the time of delivery, the carrier may leave a delivery notice. Please follow the instructions on the notice to arrange for redelivery directly with the carrier.
- If the product is returned to the Company due to failed redelivery attempts, the cost of reshipping will be borne by the purchaser.
Cancellations and Returns
You may cancel your order if it has not yet entered the shipping process. Typically, cancellations are accepted within one day of placing your order. To request a cancellation, please contact us before the shipping process begins.
Once the shipping process has started, cancellations are no longer possible.
Returns and Exchanges
After shipping, cancellations or returns will be handled in accordance with our [Return and Exchange Policy].
Please note that we generally do not accept returns or exchanges unless the product is defective or there was an error on our part.
If you need to modify or cancel your order, please reach out to us before the shipping process begins.
Subscriptions
If you purchase a subscription, the product will be delivered repeatedly based on the selected subscription period and frequency. Your payment details are securely stored, and unless you choose to pay in advance, you will be charged for each of these deliveries.
Some subscriptions automatically renew when the subscription period ends. If you do not wish to renew, you can cancel your subscription. You are free to cancel or change your subscription at any time. Your order confirmation email includes a link to your order, from which you can manage your subscription.
For more information on returns and refunds, please see our return policy.
Important Notice
While the Company makes every effort to ensure smooth delivery of products, we cannot be held responsible for delays, damage, or other issues caused by force majeure or external factors beyond our control. Thank you for your understanding.
