FAQ: Frequently Asked Questions
Q1. Can I choose the shipping method?
A1. Unfortunately, the shipping method and carrier are pre-selected by our company and cannot be chosen by customers. You will receive a tracking number to monitor the delivery status once your box has shipped.
Q2. When will my box be shipped?
A2. Your monthly box will be shipped within one week of ordering. You will receive a notification email when your box has been shipped. Please check our website for the exact shipping schedule..
Q3. Can I specify a delivery date?
A3. Unfortunately, delivery dates cannot be specified. You can check the delivery status using the tracking number provided after shipment.
Q4. Do you ship internationally?
A4. Yes, we offer international shipping. However, any customs duties, VAT, and other import-related charges are the responsibility of the purchaser.
Q5. How long does shipping take?
A5. Delivery time depends on your location, carrier conditions, and customs clearance processes. Please use the tracking number to monitor the status of your shipment.
Q6. What should I do if my product is damaged during delivery?
A6. If your box arrives damaged, please report it to the carrier immediately and then contact our customer support as soon as possible. We will assess the situation and respond in accordance with our Refund, Return, and Shipping Policy.
Q7. What if my box doesn’t arrive?
A7. First, please use the tracking number provided in your shipping notification to check the delivery status. If the issue persists, contact our customer support team, and we will investigate the matter.
Q8. What should I do if I miss the delivery?
A8. The carrier will likely leave a missed delivery notice. Please follow the instructions to arrange for redelivery. If the package is returned to us, any reshipping costs will be borne by the customer.
Q9. Can I cancel my subscription?
A9. Yes, you can cancel your subscription renewal at any time. However, a box that has already been shipped cannot be canceled or returned. For details, please refer to our Terms of Service.
Q10. Who is responsible for customs duties and taxes?
A10. Product prices do not include customs duties or VAT. These charges are the responsibility of the purchaser and may be requested by local customs or the shipping carrier upon delivery.
Q11. What payment methods are available?
A11. We accept credit cards and other major payment methods. Details will be provided during the checkout process.
Q12. Can I change the shipping address?
A12. Yes, you can change your shipping address for future shipments. Please contact us via your account page or customer support at least 7 days before the next scheduled shipping date. We may not be able to accommodate changes after this cutoff.
Q13. Can I use the service for commercial purposes?
A13. No, this service is for personal use only. For inquiries about commercial imports (e.g., wholesale), please contact us separately.
Q14. What happens if my box is held at customs?
A14. Any costs for the return or reshipment of products held at customs will be borne by the customer. In some cases, reshipment may not be possible, depending on the reason for the hold.
Q15. Will I be charged any additional fees when receiving my order in the United States?
Starting August 29, 2025, due to changes in U.S. government regulations, each shipment to the U.S. may incur import duties and customs processing fees (approximately $30 per shipment).
These charges are collected directly by U.S. Customs and are not received by our store.
Please be aware of this when placing your order.
